Beau Hudson Returns Policy
We hope you love your Beau Hudson pieces as much as we LOVED creating them for you!! Whilst we try our very best to give you ALLL of the info you need to make an informed decision, we also understand that it doesn’t always work out.
If you have any Qs regrading a product, please get in touch with our amazing customer care team for a chat, or should you want to arrange an Exchange or Return, please follow the below process.
Please Note: We do not exchange, return or refund sale items; they are all final sales, so please ensure all terms and sizing information is read prior to purchasing.
Returns And Exchanges
If the sizing or style you have selected is not quite right, you have 30-days to reach out to us so we can assist you in getting it right with our Returns + Exchanges. Simple follow these quick and simple steps:
- Let us know! Give us a heads up by emailing us at email@example.com with your order number
- Fill out our returns form here
- Please post the item(s) you are returning back to us. Please note: the cost to return is at the customer's expense
- The returned item(s) must be received in their original sellable condition, unworn, unsoiled, unwashed and with all garment tags attached. Our team will inspect the return before we issue an exchange. If the item is perceived faulty, we will follow our internal two-step QC process before deeming it faulty and contact you with next steps
- Beau Hudson reserves the right to refuse the return if it does not meet our Return + Exchange conditions
110% Store Credit Return
We want you to love your Beau Hudson styles as much as we love creating them! You can return full priced items within 30 days of receiving your order and receive a 110% Store Credit to spend at beauhudson.co instead of an exchange or refund. Example: if you spent $100 on an item you want to return, you will receive a store credit (gift card) for $110 in exchange. Please note, items still have to be in their original sellable condition, unworn, unsoiled, unwashed and with all garment tags attached.
We recommend that your return item(s) are done via a trackable postage method. Beau Hudson will not be held liable for parcels lost in transit. Please allow up to 10 days for your parcel to be returned to us. Once we receive your item(s), we will work as quick as we can to organise your exchange or refund and get in touch.
All items (unless perceived faulty) are to be returned in their original condition, unworn, unsoiled, unwashed and with all tags attached. Please note, we do not have to accept "change of mind" items under the ACCC as the Consumer Guarantee.
Beau Hudson products purchased through external stockists, are in line with the stockist’s purchase policy and therefore can only be returned to their original place of purchase.