Shipping and Delivery

Australia

We pick, pack and process orders within 24 hours excluding weekends, public holidays and high-demand and sale periods*.

We use StarTack priority delivery, which is an express service for all orders within Australia. Once shipped, Australian orders will take 24-48 hours to arrive at your door. All orders are set to ‘Authority to Leave’, unless there is no safe place, in which case the parcel will be taken to your local post office for collection.  

 COST
$10.00 Orders under $120
Sent via StarTrack Premium
1-2 Business Days*
FREE Orders over $120
Sent via StarTrack Premium
1-2 Business Days*
CLICK AND COLLECT All orders within in Gold Coast or Brisbane  Usually ready within 24 hours*

Click and Collect - Gold Coast Only

You can opt for local pick-up at checkout. This is a free service for local customers to collect their orders from our Gold Coast warehouse store. This is located at 2/7 Gateway Ct, Coomera 4209. Our opening hours are Monday to Friday, 9am to 4pm. You will receive an email to notify you when your order is ready for collection (we aim for next-day pick up. During high-demand periods such as sales this will be longer). 

Please note: If you select this option and don't live locally, we will send you an invoice for standard shipping (if order is below $120). Should the invoice not be paid for within 7 business days, your order will be cancelled. 

International

 COST

$15.00

Orders under $150 (AUD)
Standard International Shipping - Sent via Australia Post
12-21 Business Days*
FREE Orders over $150 (AUD)
Standard International - Sent via Australia Post
12-21 Business Days*
 $30.00
Any order
Express International Tracked - Sent via Australia Post Express Service
7-10 Business Days*

 

Shipping timeframes are advised by Freight Carriers. Once the package arrives in your country, it is transferred over to your local postal service.

Australia Post is still experiencing delivery delays in certain regions; for the latest information about delays and impacts please visit auspost.com.au. Please note all customs, duties, taxes and charges are the responsibility of the purchaser. 

*During sale and high-demand periods, our shipping terms change. Please read our FAQs for more information.