Instinct Tank - Kids

Australia

We pick, pack and process orders within 24 hours excluding weekends, public holidays and high-demand and sale periods*.

We use StarTack priority delivery, which is an express service for all orders within Australia. Once shipped, Australian orders will take 24-48 hours to arrive at your door. All orders are set to ‘Authority to Leave’, unless there is no safe place, in which case the parcel will be taken to your local post office for collection.  

COST
$10.00	Orders under $120 Sent via StarTrack Premium	1-2 Business Days*
FREE	Orders over $120 Sent via StarTrack Premium	1-2 Business Days*
CLICK AND COLLECT	All orders within in Gold Coast or Brisbane	Usually ready within 24 hours*

Click and Collect - Gold Coast Only

You can opt for local pick-up at checkout. This is a free service for local customers to collect their orders from our Gold Coast warehouse store. This is located at 2/7 Gateway Ct, Coomera 4209. Our opening hours are Monday to Friday, 9am to 4pm. You will receive an email to notify you when your order is ready for collection (we aim for next-day pick up. During high-demand periods such as sales this will be longer). 

Please note: If you select this option and don't live locally, we will send you an invoice for standard shipping (if order is below $120). Should the invoice not be paid for within 7 business days, your order will be cancelled. 

International

COST
$15.00	Orders under $150 (AUD) Standard International Shipping - Sent via Australia Post	12-21 Business Days*
FREE	Orders over $150 (AUD) Standard International - Sent via Australia Post	12-21 Business Days*
$30.00	Any order Express International Tracked - Sent via Australia Post Express Service	7-10 Business Days*

 

Shipping timeframes are advised by Freight Carriers. Once the package arrives in your country, it is transferred over to your local postal service.

Australia Post is still experiencing delivery delays in certain regions; for the latest information about delays and impacts please visit auspost.com.au. Please note all customs, duties, taxes and charges are the responsibility of the purchaser. 

*During sale and high-demand periods, our shipping terms change. Please read our FAQs for more information. 

Beau Hudson Returns Policy

We hope you love your Beau Hudson pieces as much as we LOVED creating them for you!! Whilst we try our very best to give you ALLL of the info you need to make an informed decision, we also understand that it doesn’t always work out.  

If you have any Qs regrading a product, please get in touch with our amazing customer care team for a chat, or should you want to arrange an Exchange or Return, please follow the below process.

Please Note: We do not exchange, return or refund sale items; they are all final sales, so please ensure all terms and sizing information is read prior to purchasing. 

Returns And Exchanges

If the sizing or style you have selected is not quite right, you have 30-days to reach out to us so we can assist you in getting it right with our Returns + Exchanges. Simple follow these quick and simple steps:

1. Let us know! Give us a heads up by emailing us at info@beauhudson.co with your order number
2. Fill out our returns form here
3. Please post the item(s) you are returning back to us. Please note: the cost to return is at the customer's expense
4. The returned item(s) must be received in their original sellable condition, unworn, unsoiled, unwashed and with all garment tags attached. Our team will inspect the return before we issue an exchange. If the item is perceived faulty, we will follow our internal two-step QC process before deeming it faulty and contact you with next steps
5. Beau Hudson reserves the right to refuse the return if it does not meet our Return + Exchange conditions

Click here to download our exchange form

110% Store Credit Return

We want you to love your Beau Hudson styles as much as we love creating them! You can return full priced items within 30 days of receiving your order and receive a 110% Store Credit to spend at beauhudson.co instead of an exchange or refund. Example: if you spent $100 on an item you want to return, you will receive a store credit (gift card) for $110 in exchange. Please note, items still have to be in their original sellable condition, unworn, unsoiled, unwashed and with all garment tags attached. 

Return Shipping

We recommend that your return item(s) are done via a trackable postage method. Beau Hudson will not be held liable for parcels lost in transit. Please allow up to 10 days for your parcel to be returned to us. Once we receive your item(s), we will work as quick as we can to organise your exchange or refund and get in touch. 

All items (unless perceived faulty) are to be returned in their original condition, unworn, unsoiled, unwashed and with all tags attached. Please note, we do not have to accept "change of mind" items under the ACCC as the Consumer Guarantee.

Stockists

Beau Hudson products purchased through external stockists, are in line with the stockist’s purchase policy and therefore can only be returned to their original place of purchase.