Terms + Conditions
Shipping Terms Update: Effective Friday 6th August, 2021.
Please note, a minimum $20.00 spend to qualify for free shipping has been added during our sale period. Orders under $20.00 will now incur a $15.00 flat-rate shipping fee. As stipulated in our promotional sale terms below, we may change the threshold for free shipping during these periods.
Shipping Terms Update: Effective Wednesday 23rd June, 2021.
For several years now, we have offered free express shipping on all Australian orders. However, over the past 18 months due to direct impacts of COVID-19, global freight rates have increased significantly and as a business, we have had to carry these additional costs. It has always been our aim to assist our customers in getting their much loved BH pieces as quickly and as safely as possible, however in light of these changes, we have had to increase our Express International Shipping option to a $30 flat-rate fee. This is a premium service sent via Australia Post and is tracked.
We thank you for your continued love and support of BH, and understand these changes will still allow you to enjoy the hassle-free shopping experience you have come to love.
Should you have any questions or concerns, we’d love to chat. Please drop us an email at email@example.com.
Beau Bundle Offer
A "Beau Bundle" is identified as a product which has the "Beau Bundle" ribbon on the top right corner of the product image. An automatic 10% off only applies when 2 or more of the SAME "Beau Bundle" style is added to cart. Same style constitutes as same Product Name and Colour, and 2 or more applies to size (i.e 2 or more kids sizes, or 1 kid + 1 adults etc.). No code needed. Discount automatically applies at cart. Not valid on sale styles.
Returns + Exchanges
You can view our full Returns + Exchanges Policy plus all the details here.
Due to the high volume of orders that we receive during a sale please read the following Terms and Conditions carefully prior to ordering.
Please read the product and sizing description carefully before purchasing. All ‘final sale’ items and ‘outlet’ purchases are final. We do not offer exchanges, refunds or returns for change of mind or incorrect sizes on any ‘final sale’, ‘clearance’ or ‘outlet’ items. We do offer exchanges, refunds and returns for Promotional Sales items providing they are in original sellable condition, unworn, unsoiled, unwashed and with all garment tags attached.
Due to the high volume of orders that we receive we cannot add to or change any items on the order once we have receive it.
Beau Hudson maintains that it is unable to offer pricing amendments on items originally purchased at RRP or in a sale or on any promotional items that are temporarily reduced. Once an item has been purchased at a RRP or discounted sale price, no additional pricing reductions will be offered, should the item be further marked-down.
Sale discounts and codes are only available during an advertised sale. Once the sale is over no orders will amended to reflect the sale price if the order was placed outside of the sale timeframe.
If the sale requires a code and it is not entered we can not amend the payment after the sale has been processed.
If stock sells out during a sale or was unavailable at the start of the sale it will not be restocked during the sale.
Only one code can be redeemed per transaction. Gift vouchers can only be redeemed when another code is not being used.
Free shipping prices may change during a sale.
Shipping timeframes change during sale periods due to a larger than normal volume of orders. Please allow a max. 10 days for your order to be picked and packed, prior to us shipping it out.
Sale + End of Season Clearance Items
Clearance items will stay on sale and may be further reduced until sold out, therefore we cannot guarantee that all sizes will be available as these items are not being restocked.
Returns, exchanges or refunds are not available on any sale, clearance or outlet item.
No returns, exchanges or refunds on outlet items. They have been reduced to sell due to imperfections, which are noted on the product description for buyer awareness, so please ensure you read all descriptions carefully prior to purchasing. By purchasing an outlet item, you accept these sale terms and the condition in which the item is being sold in.
All items are still our amazing products, however as we aim to only deliver you the best quality we’ve become known for, if there is a minor flaw in any of our products, we won’t sell them at full price.
Please note that only one discount code per transaction can be accepted. Should a customer have a credit code wanting to be used in addition to a discount promotional code, please contact our customer service team at: firstname.lastname@example.org following your purchase for the credit amount to be refunded.
If a code is required to be entered during a sale, and is not entered, we are not able to credit the difference. Please check carefully the code is entered correctly and comes off your order prior to checkout.
If a code is not entered at the checkout we can not amend the payment after the sale has been processed.
*Only one code can be used in any one transaction.
We hardly ever miss a little sneaky fault that can fly under the radar. If the item you have received is faulty, please contact our customer service team straight away so we can fix this up for you! Please apply for a replacement item no longer than 30 days from the date of your package being delivered. If we are able to deem a product faulty on inspection (or through photos), we will assist in covering the cost of return postage plus a replacement item where possible.
*Consumer rights are upheld applicable to Australian Consumer Law.
Due to the sheer volume of orders we are processing, we unfortunately are not able to change any details on order forms. We cannot add quantities, change sizes or combine orders. This allows us to keep to our shipping timeframe promises.
Please ensure you have listed the correct postal address before you checkout and pay. Once orders are submitted we cannot guarantee that any changes to postal address will be processed before your order ships. Please check every detail of your address before you complete your order. Once your order has been posted with the address you have listed, we accept no responsibility for packages being sent to the wrong address.
How long will my order take to ship?
For all International customers, your order will generally take 10-15 business days to arrive! Please allow a couple of extra days during the holiday season.
International express customers will receiver their order within 2-5 business days.
****SHIPPING TIMEFRAMES**** - Due to the high amount of orders that we receive during a sale period or a new collection drop, our shipping timeframes change. Please allow 10 business days max turn around to process your order.
We want nothing more than for you to receive your order ASAP and are always working with our postal companies to provide the best service possible to you! Unfortunately we cannot accept responsibility for loss or any damage to packages once they are with the postal service as they are completely out of our control.
The postal system processes a high volume of packages all year round and especially during the holiday seasons, and while most orders arrive within the postal service timeframe, some packages can be delayed. The weather can also delay packages. Both of these occurrences are completely out of our control.
Customs + Duties
Please take into consideration the customs and duties taxes of your country that can be applied to your package in order for you to collect your package. Unfortunately we have no control over these fees and they are the responsibility of the purchaser.
Beau Hudson accepts no responsibility for unclaimed packages. If packages are unclaimed and are returned to us, we are happy to repost it once the original package returns to us however the postage fee will be required to be paid. *Please note that international packages that are returned to us can take up to 8 weeks to arrive back to us. We will not issue a refund for these packages and do not accept any responsibility if they do not arrive back to us. Should you wish the package to be resent, there will be a postage and handling fee of AUD$20 payable before the package is resent to you.
We aim to represent the products as accurately as possible in our photos. However please allow for slight colour variations of fabric in photos due to lighting. Please note that denim can have variations on every garment and every batch due to the denim mill washing process.
Your privacy is important to us. All information collected on this website is solely used for the purpose of processing your order and enhancing customer service. Under no circumstances will information ever be given or sold to a third party, nor will we ever record any billing details such as PayPal accounts. Please see our full Privacy Statement.
All terms and conditions are subject to change anytime at the discretion of Beau Hudson.